FAQ
In this section you will find answers to all the most frequent questions from our customers
You can leave your luggage in our storage paying a daily fee. We only need to know in advance at what time you are giong to store your luggage.
At the moment of the check-out a member of our staff will meet you at the apartment and you can leave her/him the key.
In every apartment you will always find:
- equipped kitchen
- fridge
- linen (bedsheets and towels)
- covers
- pillows
- air conditioning
- hairdryer
- wi-fi
- kittle
In some apartments there are:
- washing machine
- microwave
- vacuum
In our apartments there are no TVs
There won’t be cleaning during your stay. If you need extra linen (bedsheets and towels), we kindly ask you to tell us in advance so we can provide them during the check-in. A little extra will be added.
Yes, for every extra guest there is a difference in price.
Pets are welcome in some of our apartments. You will just pay a little extra.
If something doesn’t work we will do our best to solve it as soon as possible. Please contact us immediately so we can provide full assistance.
Smoking is forbidden in every apartment and room.
In every apartment there’s a courtesy kit with products for personal hygiene for the day of your arrival.
Yes, in every apartment and room there is Wi-Fi.
Yes, in every apartment there are bedsheets and towels.
On the total amount of the booking you have to add the cleaning fee and the city tax.
It is not always possible and there is an extra to pay. You should always let us know in advance if you need to leave the apartment later than 10h30 am.
Check-out is not later than 10h30 am.
Yes, you can. You have to let us know in advance and complete the payment and check-in procedures in advance (sending us a copy of your ID or passport).
Check-in time is from 3pm till 7h30 pm.
Once you book, you will receive all the instructions to reach our office. Here you will check-in (we will need an ID or passport of each guest and a copy of the reservation), you will pay the rest of the amount due and we will give you all the useful information for your stay, including the key to your apartment.
Following you find the percentage you will be charged based on the total cost of your booking.
- until 7 days before your arrival date: no charge.
- from 7 to 1 day before your arrival date: 30%.
- within 24 hours or no show: 100%.
No refund is due once the above periods have expired or if the stay is cut short.
In case of “Prepaid special offers”: no refund is foreseen.
Booking online you can pay by Bank Transfer, Paypal, Stripe or Credit Card. You will be charged 30% of the total amount, you will pay the rest at the moment of the check-in, by cash or credit card.
We accept Visa and MasterCard